Cancellation & Refund Policy
Loanvittus.com
Operated by: Vittus Fintech Private Limited
Last Updated: 01 February 2026
This Cancellation and Refund Policy describes the terms under which cancellations and refunds may be requested for services offered through Loanvittus.com, a platform operated by Vittus Fintech Private Limited (“Company”, “We”, “Us”, or “Our”).
1. Service Cancellation
Users may request cancellation of a service within 24 hours of placing the order or submitting the service request, provided that the service has not yet been processed or initiated.
Once a service has been:
- Processed
- Delivered
- Completed
cancellation requests may not be accepted.
Cancellation requests must be submitted by contacting our support team using the contact details provided below.
2. Refund Eligibility
Refunds may be considered in the following situations:
Situation | Description |
Order cancelled within permitted period | Cancellation request received within 24 hours |
Payment deducted but service not initiated | Technical or operational issue |
Service unavailable | Platform unable to provide requested service |
Duplicate payment | Payment processed twice due to system error |
Refund requests will be reviewed and approved at the sole discretion of Vittus Fintech Private Limited.
3. Refund Method
Approved refunds will be processed through the original payment method used during the transaction.
Where the original payment method is unavailable, the Company may process the refund through an alternate payment method after verification.
4. Refund Processing Time
Once the refund request is approved:
Stage | Timeline |
Refund initiation | Within 3–5 business days |
Bank processing time | Additional 2–5 business days |
The exact timeline depends on the user’s bank or payment service provider.
5. Non-Refundable Situations
Refunds may not be provided in the following cases:
Situation | Explanation |
Late cancellation | Request made after allowed time period |
Service completed | Documentation or advisory services already delivered |
Incorrect information | Customer provided inaccurate details |
Processing charges | Platform or payment gateway fees |
Certain services such as consultation fees, documentation preparation, or advisory services may be non-refundable once initiated.
6. Loan Application Disclaimer
Loanvittus.com operates as a loan facilitation platform connecting users with partner lenders.
Please note:
- Loan approvals are determined solely by banks and NBFCs
- The Company does not guarantee loan approval
- Application processing by lenders does not qualify for refund claims
7. Contact Information
For cancellation or refund requests, please contact:
Vittus Fintech Private Limited
📧 Email:
hello@loanvittus.com
📞 Phone:
+91 7620469659
📍 Registered Office:
377, Nakshatra, 2 nd Floor, Block B, Gandhi Nagar, Nagpur – 440010
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